Restaurant Update - June 2022 by jetdigitalmedia

RESTAURANT

UPDATE

The latest news, products and services from the restaurant industry, for the restaurant industry June 2022

RESTAURANT

UPDATE

Moda, where outdoor furniture really means business. Unlocking the potential of your outdoor space can be a seriously good business move. Whether you need a place to close deals with clients, a second meeting room or a nineteenth hole par excellence, taking your work outside offers huge attractions. And as the UK’s leading luxury outdoor furniture brand, Moda is ideally placed to help turn your vision into reality. Having started out as a family-run company in 2014, Moda has quickly established a reputation for innovative furniture solutions with exceptional customer service. This has led to a growing demand for their services from an increasingly diverse client base, as a greater variety of commercial sectors have looked to transform their outdoor spaces.

outdoor furniture is designed exclusively in-house. This allows Moda to offer a perfect balance of both style and substance that can be enjoyed all year round. What’s more, Moda’s market leading three-year commercial guarantee offers commercial clients peace of mind and their aftercare policy and maintenance packages reinforces their commitment to client satisfaction.

A tailored approach With a dedicated Commercial team, Moda’s clients can choose from a vast collection of furniture sets to meet all business requirements. Expert account managers are on hand to offer a tailored approach, managing site visits and sampling to guide you through the process of your purchase. With Moda’s market-leading 3d rendering service, designs can be modelled into businesses’ properties and space, providing visual impressions and assisting with further planning and decision-making.

Uniquely modular, uniquely Moda Your outdoor space can change from one day to the next, which is where Moda’s flexible modular systems really come into their own. All of their furniture ranges have a number of modular configurations that can be customised - move them around your business areas, expand your collection, split them up or put them together to complement your changing commercial requirements. It creates a compelling fusion of aesthetics and adaptability. The choice is almost limitless,

with a host of options of sofa combinations, not to mention dining ranges which incorporate unique features such as drinks coolers and fire pit inserts.

Smart furniture to drive businesses forward With their all-weather materials and uncompromising build quality, Moda furniture collections are meticulously engineered to withstand the demands of the modern workplace - and the great British weather. Every item of luxury

Expert delivery and installation Moda is well placed to meet the demands of the commercial market with stock available for timely delivery via their impressive fleet of 150 in-house vehicles. This enables Moda to exceed client expectations through fast delivery, meticulous installation and aftercare. Their team of fully-trained engineers are available to you at no extra cost, covering unpacking, furniture placement and the removal of all packaging for recycling.

Take the first step to maximising the use of your outdoor space. Talk to one of Moda’s Commercial Business Development Managers. Tel: 033 3363 7015 or email: commercial@modafurnishings.co.uk modafurnishings.co.uk/commercial

ONE FRAME | FIVE COVERS USE ALL YEAR ROUND

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Dura Composite Decking p24

June 2022

Jess Goulding Publication Manager jess@restaurant-update.co.uk 01843 595818 Jodie Little Managing Director jodie@jetdigital.co.uk 01843 593868 www.restaurant-update.co.uk

Dan Draper Publication Manager dan@restaurant-update.co.uk 01843 580460

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UPDATE

From her work with architects, interior designers, hotels, restaurants and decoration shops all over the world, Jo is perfectly placed to keep at the cutting edge of lighting design. Sustainable Lighting “Environmental impact has been a hot topic for sometime now and is showing no signs of slowing down,” comments Jo. She continues, “Since the pandemic, there is definitely a move to try to live more sustainably in general, which I believe can only be a good thing. In some respects, we had become a bit of a throw away society and the pandemic made us all stop and think about the products we use in our lives and how much wastage we create. For interior design this means incorporating energyefficient products into projects whenever possible and being careful to select items made from sustainable materials. As a result, in the lighting industry we are likely to see more designs from reclaimed and recycled materials, as well as natural materials such as bamboo and rattan”.

New Season Lighting Trends from Gong The new Spring/Summer season is upon us and Jo Plismy, lighting designer and founder of Gong, shares her expert knowledge of the latest trends and fashions in lighting interior design. 2 PAGE Section Name Here

“As business owners, we are all keen to ensure our production methods and packaging materials are regularly monitored to make sure as a company we make as little environmental impact as possible, another point which our customers appreciate. Where the bulbs are concerned, today’s LED energy-efficient bulbs are up to 90% more efficient than traditional incandescent bulbs, lasting up to 25 years. We are now seeing these already efficient bulbs coupled with smart hubs to ensure lights are not left on and this is likely to become more and more commonplace, as we seek control of our energy usage,” explains Jo.

Lighting from Natural Materials

Go Big & Bold

Sitting comfortably alongside the desire for more sustainable products is the trend for using natural materials in interior design. As Jo comments, “Lighting designs made from natural materials such as glass, cork, silk, linen, rattan and even seashells are likely to be in demand more than ever for the coming season, as interior designers seek to incorporate organic, natural elements into their designs, which also tick the box of being eco-friendly. Themes of nature follow on organically from this as designers find new and different ways of inviting the outside in, something which takes on even more emphasis over the Summer months”.

“Unique, larger-than-life light fixtures are one trend predicted to be big for SS22 and we are definitely seeing a move towards more unique, sculptural designs. Lighting is a great way to make a statement in a room and contrary to popular belief, oversized lights or lamps look great in smaller rooms, as well as in larger spaces. I like to see lighting designs like pieces of artwork, and bold designs, tactile textures and sculptural shapes provide interest to a design scheme even when the light is turned off,” advises Jo.

The age-old concept of Biophilia, that is that humans have an inherent affinity for nature therefore their living environment should more closely connect to it for enhanced health, well-being, and productivity, continues to be of great interest for interior designers and lighting is an important element in such schemes. Jo explains, “For lighting designs we can expect to see organic materials and shapes of nature mimicked, as well as overall concepts which support circadian rhythms by copying the natural pattern of the sun to provide good levels of light throughout the day”. Quality that Lasts “People are looking to invest in quality lighting that will last a lifetime” says Jo. She continues “While there will always be new trends and fashions, at the heart of these designs will be a timeless quality backed by high quality materials. Our own lights have always been about timeless design coupled with expert craftsmanship. Of course, difficulties in importing and price increases in shipping is also leading to higher price points, making every purchase more considered.”

Jo continues, “Equally if not more important is the warmth of the light and how the light is diffused through the room. This is a very important factor in our creations and only enhances larger-than-life fixtures. Some of our models have shades with a golden interior to provide a warm hue, some have a design that allows beautiful reflections on the walls, and some will use fabric which is particularly gorgeous to see through and will change colour when the light is lit.” Scandinavian Styling “Nordic inspired interiors are also predicted to be big for SS22 and for lighting this means simple, clean shapes and a muted colour palette with elements of brass and wood. This relaxed vibe has timeless elements to it, incorporating natural materials, and open bright spaces. Lighting designs which have an element of texture to them are a great way to add warmth to this minimalist modern style and choosing shades in soft hues will make the space feel inviting,” advises Jo. Jo Plismy, Founder Gong www.gong.co.uk 020 3808 4303 PAGE

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THE LOW CARBON HOT WATER SPECIALISTS FOR RESTAURANTS Bespoke system design for restaurants, bars & cafés Improve efficiency and lower carbon emissions Consistent 24/7 operation for assured business-critical hygiene Optimise and release valuable space in buildings Avoid unnecessary operational costs

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6 PAGE Editors Recommendations

AMERICAN CRAFT BEER & FOOD PAIRINGS DONE RIGHT!

Lotte Peplow, the Brewers Association’s American Craft Beer Ambassador for Europe, offers inspiration from a uniquely different beer and food pairing event in the States For British chefs and restauranteurs seeking inspiration for their next event look no further than the States for a unique, one-off beer and food pairing extravaganza! In America pairing beer with food is a sophisticated and highly developed art form matching brewing expertise with culinary skill and doing so in a uniquely collaborative way with small and independent brewers and suppliers working together. According to Nielsen, 88% of American craft beer drinkers enjoy beer with their meal at least sometimes and 59% say they would be somewhat or very likely to choose

a specific beer style based on what they’re eating. Pairing menus are commonplace in most eating establishments in America from basic bars and diners through to fine-dining restaurants and many offer an extensive range of beer style diversity. Special beer and food pairing events attract interest from all over the world such as SAVOR™: An American Craft Beer & Food Experience in Washington D.C on Friday 24th June at new venue The Anthem. SAVOR is a reception style sampling of sweet and savoury appetisers and American craft beers that takes place over one night of culinary bliss. It pairs more than 200 flavour-forward, independent American craft beers with sublime small bites from an awardwinning culinary team to create an unforgettable culinary experience for beer lovers and foodies alike. SAVOR guests have the unique opportunity to sip, savour, and interact with brewery owners, who are acclaimed personalities in their own right! More than 100 American craft breweries will pour over 200

beers. Chef Adam Dulye, the Brewers Association’s executive chef and author of The Beer Pantry, curates the event and will lead an awardwinning culinary team to create a one-off menu of more than 60 food pairings. Tickets start at $144 (approx. £110) and are expected to sell out quickly. More info: www.savorcraftbeer.com While the UK hospitality scene may not be ready for a beer and food event of this magnitude it’s something to ponder for future opportunities. Chefs, restauranteurs and caterers are welcome to make use of the wealth of free resources available on www.brewersassociation.com including the CraftBeer.com Beer & Food Professional Course, downloadable free of charge at www.craftbeer.com/printed/course In the UK, American craft beers is available from national wholesalers or direct from Athletic Brewing, or Cascade Club www.brewersassociation.org PAGE

FURNITURE MANUFACTURER Hotels | Restaurants | Cafés | Food Courts Fast Food Outlets | Coffee Shops

INSIDE & OUTSIDE WE HAVE YOU COVERED Intermetal designs and manufactures furniture for the hospitality and restaurant markets. For 30 + years, we have supplied quality and durable furniture solutions to some of the world’s leading hotel and restaurant brands. Standard or bespoke, we help bring your vision to life by working with you to create aesthetically pleasing spaces with high performance products to give your customers memorable dining experiences.

London +44 7423 632 386 eusales@intermetal.com

Dubai +971 4 884 1650 sales@intermetal.com

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Reco Air

Recirculating kitchen extract Reco-Air manufacture recirculating kitchen extract units that require no duct route to atmosphere. Patented technology removes steam, moisture, smoke, grease and odour from canopy exhaust, returning independently certified clean air. We offer a range of Reco-Air models to suit all kitchen sizes and layouts. Units can be retro-fitted to expand cooklines and menu offers. Significantly reducing fire risk, simplifying design and planning, eliminating ductwork to atmosphere, enabling internal layout flexibility and ensuring no nuisance emissions. Reco-Air is the industry approved and fully compliant recirculation solution, UL Listed and available globally.

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T H E N E W A L FA 4 3 E L E C T R O N I C O V E N R A N G E Combining exclusive Italian design and pure cooking excellence, Smeg convection ovens represent the perfect solution for modern catering services, coffee shops, bakeries and supermarkets that require a compact oven with peak performance.

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USB port and app for recipe development and upload

Smeg UK Ltd - Foodservice Division The Magna Building, Wyndyke Furlong, Abingdon, Oxfordshire OX14 1DZ

Tel. 0344 5731 370

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Evoca Group has the perfect coffee solutions morning, noon and night Morning noon and night, people want coffee and these days, that means quality coffee. Evoca’s peerless product portfolio has all the solutions – in one place ‘A cup of coffee, please.’ It’s a simple request that’s heard countless times in every hospitality establishment in the country. What’s more, it’s a request guests expect to be fulfilled in a heartbeat. No wonder hoteliers give a lot of thought to their provision of coffee – which means we have one thing in common already… ‘We’ are Evoca Group and thanks to our brands, including Necta, Saeco, SGL and Gaggia Professional, we have the perfect solution for each of those distinctly different times of the day – and places – in which coffee becomes an essential part of the day. Let’s start with a busy breakfast service. Lots of footfall, everybody in a rush. It’s one of those situations that our automatic coffee machines were made for. Kalea Plus is the ultimate way of offering self-service, quality coffee in a hurry. You can offer your guests a delicious menu of coffee drinks, all of them perfectly made at the touch of a ‘button’, from an authentic Italian espresso to frothy cappuccino and a flat white, to name but a few. And the Kalea Plus looks stunning: it really works as a front-of-house machine. Our alternative offer is equally compelling. The Royal OTC, from Saeco, employs bold design to house its professional, robust components. Royal OTC’s capacitive interface with

photo-realistic images makes choosing beverages intuitive. Later in the day, when corporate clients break out from their events, these two machines easily step into the breach. After dinner, coffee takes on a different persona. Enter La Reale, from the iconic, world-renowned Gaggia Milano brand. So much of the pleasure in drinking coffee relies on the theatre involved in creating the drink: the sights, the sounds and – of course – the aroma. La Reale delivers and what’s more, its looks epitomise Italian coffee heritage. Modern innovations mean it’s very easy to operate and gives baristas complete control over the espresso. The cool-totouch steam wands give a deliciously silky quality to the milk foam without risk

of injury – and as the steam wands are lever operated, La Reale is much more comfortable to use than machines with knobs that have to be turned… These are all important considerations when you’re running a busy, high-end outlet. La Reale is extremely economical to use. You’ll notice how quickly it gets up to temperature. In eco mode, it takes just seconds to warm up, whereas it’s not unusual for other machines to take 20 minutes, or even longer… And so, to bed. Last thing at night, first thing in the morning, many guests require a quality coffee quickly, and without fuss. Evoca Group brand SGL has the ideal, coffee pod solution. SGL’s Flexy is a gem. Despite a compact footprint – it’s just 12 cm wide - Flexy is compatible with the leading capsules on the market today. Morning noon and night, Evoca’s peerless product portfolio has all the solutions – in one place. Get to know more about Evoca Group’s HoReCa coffee machines, Click here

Kitchen & Catering Equipment PAGE 11

The Commercial Grade Shading Solution Experts awnings, parasols, fixed-structures zero deposit leasing over 2-5 years huge range of colours and sizes personalised branding fully trained fitting teams optional heating and lighting 22 years industry experience

"make money out of fresh air!"

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01352 740 164

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ALL YEAR ROUND

SUMMER SEASON By Indigo Awnings Ltd 01352 740 164 www.indigoawnings.co.uk enquiries@indigoawnings.co.uk

The COVID pandemic was disruptive for all of us and heart breaking for thousands of people, but we have now seen the light at the end of the tunnel. With tight restrictions during the first and second lock down’s, we saw many leisure sector outlets offering take away services which clearly demonstrated just how innovative this industry is. When these finished, every establishment with even the smallest outdoor area made use of the space in order to accommodate customers outside in the fresh air which was deemed to be safer in order to help stop the disease spreading. This move highlighted the fact that previously unused areas could increase footfall and thus profits, and the vast majority of outlets seized this opportunity. However, with six months of lockdown, cash flow was the biggest issue and one that had been predicted by Indigo awnings Ltd who introduced a no deposit lease option. This meant that the very best quality products such as awnings, giant heated parasol and even retractable roof fixed structures could be installed with monthly payment starting one month after completion. Payments can be spread over 12 – 60 months and in fact, the daily takings and thus profits far exceeds the monthly payments and this helped many outlets to get back on their feet. Outdoor areas were turned into attractive spaces which provided weather protection, heaters, lighting and planters. This in turn has created a new trend in terms of business expansion which does attract new customers all year round and not just for the Summer months.

Indigo has installed products at pubs, restaurants, hotels and the casual dining sector throughout the country for over 20 years and it is this which made them the number one choice for post lock down outdoor cover. Trevor Ruddle, Indigo’s Managing Director is proud of the number of outlets they have helped. In fact, he reports that one restaurant on the East coast seafront increased trade by 40% during the holiday season due to the installation of two very large storm proof parasols which created an appealing outdoor space, that didn’t previously exist. The owner told indigo that these actually drew people to his establishment versus others that didn’t offer covered seating. Another example is a high profile hotel sited on London’s Hyde Park Corner. The chain wanted to create a highly visible outdoor covered space that not only looked stunning but was also practical for all year round use. Indigo was chosen to supply four giant heated parasols which were surrounded by high glass screen with planters. Fixed seating and tables were installed and Number One Park Lane was born from what was previously just bare pavement. Ruddle rightly says that he is particularly proud of this installation but moreover, that it demonstrated what can be achieved with a bit of lateral thinking. With an extensive range of high quality products, he states that Indigo has helped hundreds of outlets increase trade with purchasing made easier with the use of their no deposit lease option, it’s a win win he says and we all like that concept.

RESTAURANT

UPDATE

AMERICAN CRAFT BEER & FOOD PAIRINGS DONE RIGHT! Lotte Peplow, the Brewers Association’s American Craft Beer Ambassador for Europe, offers inspiration from a uniquely different beer and food pairing event in the States For British chefs and restauranteurs seeking inspiration for their next event look no further than the States for a unique, one-off beer and food pairing extravaganza! In America pairing beer with food is a sophisticated and highly developed art form matching brewing expertise with culinary skill and doing so in a uniquely collaborative way with small and independent brewers and suppliers working together. According to Nielsen, 88% of American craft beer drinkers enjoy beer with their meal at least sometimes and 59% say they would be somewhat or very likely to choose a specific beer style based on what they’re eating. Pairing menus are commonplace in most eating establishments in America from basic bars and diners through to fine-dining restaurants and many offer an extensive range of beer style diversity. Special beer and food pairing events attract interest from all over the world such as SAVOR™: An American Craft Beer & Food Experience in Washington D.C on Friday 24th June at new venue The Anthem.

SAVOR is a reception style sampling of sweet and savoury appetisers and American craft beers that takes place over one night of culinary bliss. It pairs more than 200 flavourforward, independent American craft beers with sublime small bites from an award-winning culinary team to create an unforgettable culinary experience for beer lovers and foodies alike. SAVOR guests have the unique opportunity to sip, savour, and interact with brewery owners, who are acclaimed personalities in their own right! More than 100 American craft breweries will pour over 200 beers. Chef Adam Dulye, the Brewers Association’s executive chef and author of The Beer Pantry, curates the event and will lead an award-winning culinary team to create a one-off menu of more than 60 food pairings.

Tickets start at $144 (approx. £110) and are expected to sell out quickly. More info: www.savorcraftbeer.com While the UK hospitality scene may not be ready for a beer and food event of this magnitude it’s something to ponder for future opportunities. Chefs, restauranteurs and caterers are welcome to make use of the wealth of free resources available on www.brewersassociation.com including the CraftBeer.com Beer & Food Professional Course, downloadable free of charge at www.craftbeer.com/printed/course In the UK, American craft beers is available from national wholesalers or direct from Athletic Brewing, or Cascade Club www.brewersassociation.org

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CLASSIC TIMELESS

outdoor furniture

Rustic Vintage Style Furniture

HARROGATE Range

Truro Range

Shipston Armchair Non Wood Slats Trade Price £55.50

2.1m Parasol Range Of Colours Trade Price £60.00

Eden Furniture has a massive selection of Indoor, Outdoor & Poolside Furniture. Our Harrogate and Truro Ranges have become increasingly popular with their rustic and rural charms. The Harrogate Range is available in dining and bar height with complimentary stools and benches. The Truro Range is also in dining and bar height with dining stools and benches. Both ranges are made to order so almost any size is achievable.

Salford Chair In Antique Grey or White Trade Price £70.50

Terrace Chair Non Wood Slats Trade Price £75.00

LARGE STOCKS HELD FOR IMMEDIATE DELIVERY

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F U R N I T U R E

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NORTHWOOD SCOOPS MANUFACTURER OF THE YEAR TITLE AT FPA AWARDS Telford-based Northwood Hygiene Products Ltd – a leading manufacturer and supplier of away-from-home (Af H) professional paper hygiene and wiping products – has won the coveted ‘Manufacturer of the Year’ title at the annual Foodservice Packaging Association (FPA) Awards.

Celebrating the best manufacturers and distributors of the UK’s hospitality industry, the FPA Awards honour the excellence, best practice, innovation, sustainability and creativity of the sector. Picking up the award, Brian Tarry, sales and marketing director at Northwood, said: “The FPA Awards set the benchmark for excellence in the catering industry and for us to be named as Manufacturer of the Year is a huge accolade, particularly as we were voted for by peers in our industry. “We are incredibly proud of this prestigious award, which recognises the hard work and dedication of the whole team at Northwood to consistently achieve the best manufacturing standards throughout

our operation. It is truly amazing to receive this level of recognition from the industry after such a challenging two years across the sector.” The FPA Manufacturer of the Year title is awarded to the manufacturer who stands out from other manufacturers throughout the sector. It recognises the responsiveness to environmental and legislative developments of the winner, as well as the introduction of new solutions to meet customer needs. Established more than 45 years ago by owners the Fecher family, Northwood is one of the few vertically integrated companies in the industry. Its activities include recycling, production, conversion and logistics – a structure that allows it

to ensure excellence throughout its entire operation. Northwood employs 250 people and its brands – including Raphael, North Shore and Whisper – can be spotted across the UK, in all sectors, ranging from healthcare and education to hospitality, leisure, manufacturing and catering. The FPA is the voice of the foodservice packaging industry, working towards a secure future for the sector. It promotes the responsible manufacture, sourcing, distribution, usage and disposal of food and foodservice packaging. This years’ awards were hosted by stand-up comedian Lucy Porter at the Grand Hotel in Brighton. PAGE

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Protect your guests and staff with medical-grade air purifiers

The atmosphere and the quality of the air inside hotels and restaurants has always been an essential determiner of their success: the ambience determines how comfortable the customers feel and how much they enjoy the food and experience. Before the pandemic, there was already concern about air pollution in indoor, but COVID-19 has created the imperative need for clean and safe indoor air. Everyone knows that in restaurants, hotel rooms and bars, COVID-19 is easily transmitted. That is why in many countries the government has imposed restrictions to ensure adequate ventilation and safety measures. Even after a couple of years of living with covid, the most important challenge managers still face is to provide a safe environment for guests and employees. The need to contain the virus from spreading in their establishments is imperative.

single filter air purifiers. AIR8 medical-grade air purifiers have a multi-stage filtration system that combines the most advanced technologies currently available on the market. You can rely on them to create disinfection systems that work reliably and continuously for very long periods of time. AIR8 offers medical-grade air purifiers that are equipped with six stages of high-tech filtration. Each filter has a distinct objective, and each one operates with different technology. Among the medical-grade HEPA filters (H13 &H14), these filtration stages include: •

Activated Carbon Filters: Carbon air filters remove gasses and odours such as the smell of tobacco and volatile organic compounds (VOCs) that are released from common household products.

•

Cold Catalyst: Catalyst filters transform benzene, formaldehyde, and other harmful gasses into safer ones.

•

UV-GI light: The ultraviolet light (UV-GI) is an unrivalled technology that sterilises 99,99% of unhealthy microorganisms, viruses, and bacteria.

•

Ionisers: This filter uses ions to eliminate microbes, particulates, and odours. They sterilise the room by electrically charging air molecules.

How to ensure a safe air space? Providing safe indoor air is a difficult mission, especially in crowded areas that are not equipped with proper ventilation systems. Even natural ventilation is not ideal, as it is very difficult to control and very uncomfortable as the temperature drops. Fortunately, there is a solution that is proven effective, affordable and easy to manage–HEPA filtration.’ Restaurants and hotels have realised that having a medical-grade air purifier in their business is a must. While most filters are not effective against COVID-19, HEPA filters are as they capture fine particles that are smaller than 0.1 microns (the COVID-19 virus is 0.1-0.2 microns). HEPA 13 filters remove ultra-fine particles from the air that are invisible to the naked eye. These medical-grade air purifiers are installed with HEPA 13 filters that can remove 99.97% of particles 0.1 microns in size, and HEPA 14 filters are even more effective removing 99.995% of such particles. AIR8 understands the needs of the hospitality industry and successfully provide clean air to several businesses. They have seen first-hand the impact the products have on businesses and customer satisfaction.

How do the air purifiers work? Not all air purifiers are the same, and not all have the highest quality standards. It can be challenging to recognise medical-grade air purifiers from ordinary

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These devices are also offered at an affordable price. Breathing clean air should not be a luxury, and that’s why they are the most affordable per CADR (Clean Air Delivery Rate) on the market. AIR8 will provide a safe atmosphere for your clients, employees, and business.The products are CE approved and TÜV tested, which means they’re reliable, safe, and consistent. You can rely on them to create disinfection systems that work reliably and continuously for very long periods of time. AIR8 is on the journey of providing safe air to indoor spaces. Their mission is to encourage companies and organisations to improve the quality of indoor air they breathe. If you have any queries don’t hesitate tocontact us!

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UPDATE

Five tips for restaurants battling no-show culture

Despite the lifting of COVID-19 restrictions UK restaurants are facing a growing threat from ‘no-shows’ in an environment where consumer spending on hospitality remains at less than 70% of pre-pandemic levels, says Jaipal Yadav, managing director of restaurant software business, Favouritetable. He explains: “Despite the repeated pleas of owners, thousands of diners still cancel reservations at the last minute, or fail to turn up without bothering to let venues know. “This practice happens at most restaurants and now accounts for between 5-20 percent of bookings, costing UK restaurants £16-18 billion annually by some estimations. “By comparison our data shows restaurants experience a 3-5 percent cancellation or no-show rate when people book online because they include their telephone number and email address, meaning they are far more committed to turning up.” Yadav adds that attractive and intuitive websites, excellent customer-service and convenience are all crucial in the battle for fully-booked tables. He continues: “Restaurateurs can effectively reduce

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or remove no shows from the balance sheet by sticking to the following top tips: Take deposits A sure-fire way to reduce no-shows is to request a non-refundable deposit when booking. This can be done online or by phone and diners genuinely intending to arrive won’t mind paying. Full payment on booking Going one step further some restaurants now require full advance payment. Clearly this can get complicated beyond ordering a set menu, but there are technologies available that enable this. Foster remorse Reaching out and inviting no shows to re-book is actually a great way to capture trade, eventually. Some no shows suffer ‘remorse’ and feel guilty so an invitation coupled with concern regarding their missed booking can foster and encourage their custom. Honesty sells Social media is a great way of giving customers a glimpse of the

challenges facing restaurant owners. No-shows often don’t understand the impact of their behaviour on the sector. Without naming names restaurateurs can gently share their pain on websites, Facebook and Twitter. Innovative tech In our post-pandemic environment tech-savvy consumers now expect to be able to book online and even order food digitally from their table. Investing in modern reservation software that’s speedy, efficient and accurate beats pen and paper. Yadav concludes: “Let’s not lose sight of the fact that the majority of customers are great, it’s a minority who potentially ruin the prospects of restaurants. “There is a fine balance to be struck between heavy-handed policies that alienate customers and creating a convenient and welcoming setting. However, with no-shows clearly here to stay, then so must deposits and prepayments.” www.favouritetable.com

Restaurant software letting you down? Tired of overpriced, do-little products and poor customer support? Then try Favouritetable - the best value, commission-free, full-function restaurant management system on the market. Contact us now to try Favouritetable completely FREE for 30 days and experience all of the following functionality and more!

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RESTAURANT

UPDATE

NEW HOTEL LODGE RANGE DELIVERS INCREASED RETURN ON INVESTMENT Hotel resorts can increase their revenue streams with a new range of Scandinavian-style luxury leisure accommodation designed and built by Samlingen, part of the Studio Anyo group of architects and interior designers. The range of one and two-bedroomed precision engineered timber lodges have been developed for the high-end leisure accommodation market, incorporating the latest design-led solutions to raise quality and performance standards in-line with demand for sustainablebased holiday and short stay recreation experiences. The range follows investors turning to the leisure market, fuelled by the growth in domestic holidays, an appetite for outdoor living, and the need for more environmentally sustainable solutions. Engineered for long-term performance and comfort with eye-catching contemporary style and constructed off-site, Samlingen offer a simultaneous outdoor/indoor experience for occupants while providing additional revenue for operators and their resort land - the company estimates revenue per unit can be double that of an equivalent static caravan, providing more income per unit over a shorter time with the lodge also retaining its initial investment value for longer periods. Built to BS 3632, the UK standard for residential living, the timber frame products come in three distinct types and include advanced LED lighting and the latest energy efficiency features as standard. Other customisable options include green roofs and solar panels.

The ‘Torp’ incorporates leading edge design to deliver contemporary all year-round leisure accommodation for families. The interior features a large open kitchen diner, ample storage provision, a master suite with ensuite private balcony, child-friendly bedrooms and exterior seating. Furthermore, ‘Torp’ meets the definitions of a caravan, so can be sited on land attached to residential properties without requiring planning permission, allowing it to be used as accommodation in a range of settings, including providing extra rooms for hotels. The smaller ‘Hydda’ glamping pod offers the best of both worlds with comfort and space incorporated within a neat, compact Scandinavian design. Multiple bespoke options are available as part of the design including integral sofa bed, kitchen bathroom and dining table to suit the individual lifestyle of end-users. The flexible and versatile ‘Stuga’ can be enjoyed as a second home or developed by operators to boost the demand for increased per-night rentals. Available in either single or twin bedroom options, this premium product offers a variety of floorplans which can be used to significantly improve the quality and scope of operators’ accommodation

in a competitive market, generating increased bookings and greater return on investment. Supplied with stylish fitted kitchens, worktops, integral appliances along with bathroom and bedroom furniture and fittings, the Samlingen lodges are protected by one-year manufacturer’s warranty as standard with a 10-year option available.

James Walsh, creative director and founder of Samlingen, which offers design bespoke options and undertakes planning applications, said: “This is an exciting and distinctly innovative family of design-led luxury leisure accommodation. It offers operators a fresh approach, a back to nature experience and new opportunities in the holiday and leisure sector. “Furthermore, operators can look forward to securing a higher return on their investment in Samlingen over a longer period as they open up additional revenue streams with a luxury hotel standard modular construction experience and quality now available in the UK in scale for the first time.” Samlingen is part of Studio Anyo, which merged with Create Architecture in 2021 to form a multi discipline practice encompassing interior design, modular construction and bespoke building products. More at www.samlingen.co.uk

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Deliciously Sustainable! Cirio Champions CLIMATE Neutral! Cirio: We Care! Do you? Cirio – producer of the UK’s favourite Italian brand of tinned tomatoes – is the first company in the canned tomato industry to reach and declare total CO2 neutralisation on its top selling chopped tomato range. The authentically Italian tomatoes have taken sustainability to a whole new level meaning they are as good for the planet as the plate. The company can now claim ZERO impact on Climate Change thanks to the neutralisation of any CO2 emission residuals. Cirio is launching a UK wide sustainability campaign via public relations, social media and a raft of videos and education initiatives. Cirio tomatoes come from an ethical sustainable Italian cooperative of 14,000 associated farming companies. Cirio cares about its lands, products and all the people involved in creating the seeds they plant to the tables of everyone who enjoys their delicious tomatoes around the world.

‘Our hearts and souls are totally committed to sustainable production of the highest quality Italian tomatoes’

Becoming climate neutral is part of a major groundbreaking sustainability project with a commitment pledge:

The company has revealed its 10 Steps to Sustainable Tomatoes:

10 Steps to Sustainable Tomatoes 1. Precision Agriculture We use digital technologies in the fields to minimise our use of natural resources to create the safest and most productive harvests.

modern methods with ancient techniques, like the rotation of the soil to boost fertility and the use of antagonist insects launched by drones to fight disease.

Positive Production

2. Water and Waste Recycle

4. RenWewable Energies

Working with the weather satellites we selectively irrigate precisely where needed, drop by drop. We recover and reuse 70% of the water we use in the factories and generate 30% of our electricity from waste by a Biomass system.

We use wind, solar and thermal energies to fuel our plants. The wind energy we farm fuels most of our production.

3. Virtuous Farming We use 70% fewer additives than the EU legal limit allows, thanks to advanced farming techniques that combine

5. Transparency and Traceability From our GMO-free seeds to our consumers’ tables; a fully controlled and traceable production guarantees THE best and safest products and anecosustainablepathway along our entiresupply chain

Dynamic Distribution 6. Less packaging We have cut the packaging weight of our products and the amount of plastic we use whilst also increasing the use of recycled plastic. We also switched to FSC carton packaging with reduced C02 emissions.

7. Less lorries Our 10 factories are located less than 50km from the field. We favour rail transport whenever possible to reduce pollution levels.

All Embracing Ethics 8. CO2 Neutralisation Working with Universities we carry out analysis of the entire life cycle for our products and calculate their exact Carbon Footprint.

Then we minimize it working with our partners in the supply chain. We also fund projects like FSC -Forests for all forever- to create a climate neutral and circular economy.

9. No Food Waste We donate goods to support local communities and charities and minimise food waste

10. Fair Trade We regularly audit our farms ensuring respect for ethical code and a fair reward for our farmers’ harvests, and all their workers. We also follow stringent ethical codes and social practices to protect all other stakeholders: employees, suppliers, customers, 3rd parties, and our end consumers. PAGE

RESTAURANT

UPDATE

Making your outdoor dining space work all year round It’s well documented that the pandemic hit the hospitality industry hard, but it also encouraged businesses to be more creative with their space - particularly when reclaiming outdoor space to facilitate social distancing . Where al-fresco dining might previously have been saved for the height of summer, covid restrictions forced venues to consider opening their outdoor spaces all year round and to repurpose otherwise unused spaces such as car parks into outdoor dining areas. This additional revenue is something many are keen to maximise long after the pandemic has ended, but how can restaurants, boardwalks, cafes and bars ensure their outdoor space works just as well in the middle of winter as it does for those July and August drinks?

Why are composites the answer? Decking is a great way to provide structure to your outdoor space, and because of its long lifespan, durability and safety properties, composite decking in particular is ideal for demanding applications such as hotel decking, as well as other public areas such as parks, outside refreshment bars, verandas and clubhouse decking. It’s also much better than traditional timber decking for looking its best in all seasons. For example, composite decking is UV stable, so the colour won’t fade at the end of the season if we’re gifted with a hot summer. The effects of sunlight

are much more forgiving on composite decking than a wood deck, which will always fade to a silvery dull grey because one of its main components, cellulose, automatically oxidises in sunlight, leading to surface bleaching. Because it has a low water absorption rate, composite decking is also much less slippery than traditional decking in wet weather. Add to this the higher strength, and improved durability of composite decking, and it’s much more suitable for withstanding harsh winters.

How do I know what I choose is safe for my customers? Choosing products with a verified antislip test is essential in a commercial environment where members of the public need to move around with ease and safety. The pendulum slip test is recognised by the Health and Safety Executive as a reliable and robust test providing accurate analysis on the slip potential of all types of flooring and is the

subject of a British Standard, BS 7976- 2:2002+A1:2013. Ensuring that the products you use for your flooring projects have passed the pendulum test is a great way to prove to authorities, insurance companies and lawyers that you have provided a safe floor environment, and can be used for your protection should you be taken to court; or indeed to prevent claims from the outset. Testing in accordance with the standard generates a pendulum test value (known as a PTV), also sometimes known as a slip resistance value (SRV). This PTV falls into one of three categories: For pedestrians walking in a straight line on a level surface, a PTV of 24 or lower equates to a high slip potential. 25 to 35 is a moderate slip potential, while 36 or more means low potential. All of Dura Composites’ decking and tile products for example achieve low slip potential, giving that peace of mind that’s needed for the hospitality industry. Investing in decking for your outdoor dining space is an ideal way to breathe life into your venue, as well as create a new revenue stream, but be careful to think about the type of decking you choose, so your customers can enjoy it all year round. Lee Cavalier is Decking Product Manager at Dura Composites, an award-winning manufacturer and supplier of composite decking tiles and boards.

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Ordering more than one? Up to 15% discount available! Visit: www.leisurebench.co.uk

A UK leading trade supplier of Outdoor, Indoor & Recycled Plastic Furniture All prices are subject to VAT. Prices correct at time of going to press.

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RESTAURANT

UPDATE

Artificial Plants & Trees for Businesses At Just Artificial, we work with interior designers, decorators, set dressers, architects and more to set your premises apart from the rest. Our artificial plants, flowers, and trees are highly realistic to look and touch, as well as being durable and attractive. 26 PAGE Interiors & Design

Who Have We Supplied?

Whether you need simple plants and trees that don’t need tending to or you’re going for a full artificial landscape with turf, hedges and more, we have existing products and the capacity to create custom designs for any need and budget. We’ll offer a no obligation quote to help you plan your projects and we can tailor our service to ‘fir’ your needs.

Full Support Whatever your choices, we have the design experience and know-how needed to make you stand out. We can work with your design to make your premises look incredible, whatever the space and whatever the industry. We can even help you develop the design, drawing on years of experience. Call us today on 01524 858888 or email sales@justartificial.co.uk – Browse our Web Store online for our full stock range and more info on our bespoke solutions on offer.

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Our master craftsmen construct each bespoke order with painstaking care and attention, to create an exceptionally ‘real’ artificial showpiece, and we offer bespoke solutions to suit the needs of your space, business and tastes.

We can provide offers for procurement managers and corporate buyers on bulk orders and for trade, to help you finalise your design. Our quotes are no obligation - so call us today. We look forward to working with you!

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